Wedding Stationery Boutique
Terms and Conditions

PAYMENT
Full payment is required when placing an order and must be cleared before any work is carried out. Payment is taken as acceptance of these terms and conditions. Chichi Designs accepts payment in pounds sterling, PayPal, by cheque or by BACS transfer - details on request.

CANCELLATION POLICY
Orders cancelled before you have approved your proofs will be charged at 70% of the order value, or on the basis of time spent plus any costs incurred by Chichi Designs, whichever is the greater. The balance remaining will then be refunded to you by cheque.

Cancellations will not be accepted once you have approved your proofs. No refund will be given.

REFUNDS & REPLACEMENTS
Due to the personalised nature of each order, Chichi Designs does not refund or replace unwanted goods. Please refer to our cancellation policy above.

In the event of faulty goods, you should notify us immediately, and no later than 5 working days from receipt of your stationery, and return your stationery to us in it’s original packaging.
Upon receipt of your stationery if it is deemed to be faulty on the part of Chichi Designs, we will correct or replace your stationery with the same.

In the event that it is not possible to correct or replace your stationery with the same Chichi Designs reserves the right to offer an alternative or similar replacement.
In the unlikely event that we are not able to correct or replace your stationery, we will offer you a refund for the amount paid for the faulty part of your order.
We will only offer you a full refund if your whole order is faulty.

Alternatively you may choose to keep any stationery deemed faulty on the part of Chichi Designs and we will offer a suitable discount.

Chichi Designs print to order. Minor variations in colour, texture, size and positioning can occur and do not constitute a fault.
Laser cut stationery is very delicate, burning and fraying, and small areas torn or removed are part of the laser cutting process and do not constitute a fault.
If you ask us to undertake an unusual or experimental printing or production technique to achieve your desired stationery, Chichi Designs cannot be responsible for the outcome and no refunds will be given.
Chichi Designs cannot be liable for the cost of any additions to your stationery, such as calligraphy, that you have paid to have on faulty stationery.
All refunds will be given via cheque.

WORDING
Text should be typed clearly into the provided space when purchasing or alternatively clearly typed into a Microsoft Word document or email and emailed to Chichi Designs.

Please type in upper and lower case as required, regardless of your chosen typeface.
Text not provided in the format referred to above will incur an administrative fee and will delay your order.
Chichi Designs is not responsible for typing, spelling or other errors in the text you have supplied.

PROOFS
We will provide you with up to 2 sets of proofs (1 round of changes) for your approval before printing.
Proofs will be emailed to you as a black and white pdf file.
You must print this file, check it and ensure that you print your proof at the correct size. You should list any changes, in order, clearly, in a Microsoft Word document or email and email them to us (please refer to the proof we should make changes to by it’s file name).
When you are satisfied with your proof(s) you should email us your approval, listing the file names of the proof(s) you approve, in order for printing to commence.
Once your emailed approval to print has been received we will send your order to print.
If you make any changes to your proofs after your approval to print has been received you will be charged for these on the basis of time spent plus any costs incurred by Chichi Designs.
Chichi Designs cannot be responsible for any errors in your stationery not spotted by you at the proofing stage.

DEADLINES
We will endeavour to provide you with proofs of your stationery 5 working days from receipt of your wording and cleared payment.
Printing/production takes approximately 10 working days depending on your chosen design.
If your order requires more than one printing/production method, printing will take longer.
If you delay in sending your text, supplying us with the necessary information to process your order, or approving your proofs, your order will be delayed.
We cannot be responsible for any delays in your order caused by circumstances beyond our control.
Chichi Designs cannot be liable for any costs incurred by you due to a delay in your order.
All times are approximate and subject to change.

DELIVERY
Chichi Designs Wedding delivers to the UK and Ireland only. If you wish for us to deliver to you outside of the UK and Ireland please contact us to arrange this.
We will deliver your order to you via an overnight or same day courier or postal service.
You will be advised of and charged for the cost of delivery when you place your order.
We will advise you when your order is ready for dispatch. Deliveries will need to be signed for upon receipt. If you are local you are most welcome to collect your order from our studio.

COPYRIGHT INFORMATION
All designs are Copyright Chichi Designs. All rights are reserved. Designs are not to be reproduced or transmitted in any form, by any means without our prior written permission.
You are responsible for ensuring that you have obtained all necessary consents and permission in relation to any images, photographs and text that you ask us to include in your stationery.

MARKETING
We reserve the right to use any stationery we create for you to promote our products and services.

PRIVACY AND DATA PROTECTION
Chichi Designs collects any information given during the course of enquiring, ordering and registration process. We keep this on record to assist our administration and for future marketing initiatives. We do not sell or pass to anyone information contained on customers, which remains confidential to the company.
All data is collected lawfully and in accordance with the Data Protection Act 1998.

UNFORESEEN CIRCUMSTANCES
While every effort will be made to meet demands; cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Chichi Designs.

CHARGES AND FEES
Unless otherwise stated all additional work including proofs, illustrations, maps and our administrative fee, will be charged on the basis of time spent at a rate of £60 per hour plus expenses.

03/06/2009